FAQ – Moving Truck Hire

You’ll need a valid driver’s licence that is suitable for the truck you are hiring. All of our trucks can be driven with a standard car licence (Class C open licence or greater). Please refer to our Terms & Conditions page for more info.

Yes, all our trucks can be driven on a valid car licence. You can read on the topic in our “Trucks You Can Drive With a Car Licence” guide here.

All of our rental trucks are 3-tonne Pantech trucks. These trucks are ideal for moving house or for business purposes, because (1) they can be driven on a standard car licence, and (2) they have a generous 20 cubic meters of storage space, enough to fit the contents of a 3-bedroom apartment.

Hiring a truck is simple: request a quote from our website or give us a call on 1300 799 317. Let us know where to deliver the truck to and where to pick it up from. With us, you never have to visit a rental site – we come to you! There are no hidden fees or charges; everything is documented in our terms and conditions. Last, when we hand over the truck to you, we give you a full introduction to the vehicle and how to drive it.

If this is the first time that you are hiring a truck, read through our testimonials page. For many of our customers, especially those who need a truck for a DIY move, it’s the first time hiring a truck – read what they say about their experience hiring with us here. Additionally, check out our “Moving Truck Hiring Guide” here.

You are free to drive your rental truck throughout the mainland and along the East Coast of Australia, but our trucks must not be driven on unsealed roads or in off-road conditions.

To hire a truck, you need to be 21 years or older. Drivers 21 – 24 years old incur a AU$ 22.00 per day surcharge. For drivers over 25 years old, there is no surcharge. A current open driver’s licence is required, i.e. no P or L plate drivers.

Absolutely. Pantech trucks are an ideal temporary vehicle for all business-related tasks. They’re reliable, offer plenty of storage room and have all the manoeuvrability of a regular passenger vehicle.

Our 3-tonne Pantech is an automatic. Please refer to our truck fleet page for more info.

All of our hire trucks use diesel fuel only.

No. All of our trucks come with standard insurance and come with a standard damage liability of AU$ 5000.

This can be reduced by upgrading to one of our premium insurance cover packages. Please refer to the ‘Summary Terms and Conditions’ section of our Terms and Conditions page.

All of our trucks are 3-tonne Pantech trucks, so you don’t need to worry about choosing a vehicle. Our rate mainly depends on the number of kilometres you require and the day of the week. Tip: Monday to Friday is usually cheaper than hiring a truck on a weekend!

We are specialised in one-way truck hire, interstate truck hire and provide significant discounts for long-term rentals (30 days or more). Our moving trucks are ideal for DIY moves or for commercial purposes. Unlike other truck rental companies, we deliver a truck to your home, business or job site, and we pick it up from your new address when you are done moving. This saves you time and money, and lets you focus on what truly matters, i.e., moving from place A to place B, without worrying about logistics or driving extra kilometres to return a vehicle to a rental site. Last, we’re an Australian-owned and operated company, and we pride ourselves on providing first-class customer support. All of our trucks come with 24/7 Isuzu roadside assistance. Our transparent pricing means you know exactly how much you are paying, without any hidden charges! Read what our customers say about hiring a vehicle with us here!

When hiring a truck from us, you don’t need to pick up or return it. We come to you. Simply tell us the address you’d like the truck to be delivered to and picked up from, and our team will ensure you receive your truck on time at your home, business or job site!

Yes, the truck must be returned with the amount of fuel equal to that at the time of the commencement of the rental. If the truck is returned with less, then the difference will be charged according to the rate stated in our terms and conditions.

Our trucks are delivered to you in good operating condition and with the seal of the odometer unbroken. We regularly service, maintain and clean our trucks to give you access to trucks that are in excellent condition. You agree to return the vehicle in the same condition, except for ordinary wear and tear.

Yes, you can use our trucks to move interstate, from NSW to QLD, from Sydney to Surfers, or anywhere else in Australia. We pick up the truck from you at the end of your rental period. With us, you don’t have to return the vehicle to its original location.

Yes, we offer one-way truck hire. With our one-way truck hire service, you don’t need to worry about visiting a rental yard to collect your vehicle or dropping it off when you’re done with it. We’ll drop the vehicle off at your chosen address and collect it from you when you’re done. Whether you require a truck for local use or interstate purposes, our one-way truck hire services are convenient and affordable.

No, there are no extra fees for one-way or interstate truck hire. The fees displayed on our website apply to one-way and/or interstate truck hire, i.e. our prices include delivery of the truck to you and pick-up of the truck from you (at your old or new address).

Yes, our trucks can be used for a DIY move. They can be driven on standard car licence, offer ample storage (enough to fit the contents of a 3-bedroom apartment or townhouse), and come with a trolley, ropes and rear lift for easy loading and unloading.

A moving truck, such as our 3-tonne Pantech trucks, is significantly larger than a standard delivery or moving van. Find out more about the differences in our blog post on van hire vs truck hire here.

Our trucks have a storage capacity of 20m³, which is enough to fit the contents of a 3-bedroom unit. Their internal dimensions are approx. 4.2m long x 2.1m wide x 2.1m high.

When we hand over the truck to you, our team of drivers will introduce you to the truck’s operations and give you tips for packing the vehicle efficiently!

How much money you ultimately save when compared to a removalist depends on a number of key factors such as:

• The amount of furniture/equipment you are transporting
• The distance you require your items to be transported
• The time required to complete the move; this includes the time taken to load, transport and unload your equipment. Some removalists may also choose to include the time taken to travel from their headquarters to your premises as well
• The time of year and time of week that you’re looking to move. Removalist companies typically charge much more in the holiday seasons and extra expenses will be incurred for those looking to move on a weekend as opposed to a weekday

With all these factors considered, a removalist company can charge anywhere from several hundred dollars for a small-scale move that is local to many thousands of dollars to haul a larger amount of belongings. If you’re relocating interstate, a removalist will be substantially more expensive.

All of our trucks come equipped with a rear lift, a trolley and ropes, which simplifies loading, unloading and securing your load! You don’t need to hire these extra, they are included in our standard prices.

The sooner you book, the better. Generally speaking, we recommend booking a few weeks in advance to secure a truck for your desired rental period. However, we can also provide a truck to you on a short-term basis.

Yes, you can make a last-minute truck hire booking with us. If you need a truck urgently and at short notice, it is best to give us a call on 1300 799 317.

Yes, we provide substantial discounts for long-term hires of 30 days or more. Many businesses use our trucks for seasonal needs or when owning a truck doesn’t make sense. Call us to learn more about our long-term discounts: 1300 799 317.

We take a $300 pre-authorisation on your credit card as a bond. We accept Visa or Mastercard credit or debit cards. The credit card holder must be present, and the money will be held for 5-10 business days.

Yes, you can cancel your booking with us, but fees may apply. Cancelling a one-way booking will incur a loss of the booking deposit in the event of cancellation.

Any local rentals will incur a $100.00 cancellation fee with bookings cancelled within 7 days of the rental.

All of our trucks come with 24/7 roadside assistance. We are proud to be affiliated with Isuzu Roadside Assist. Our trucks are always roadworthy and ready to go for your next move; however, we appreciate that sometimes things can go wrong. It is for this reason that we team up with Isuzu, so our customers have the peace of mind that their truck can get to their destination as planned. It’s a 24/7 service provided at no extra cost. For immediate Isuzu Assist roadside support, call 1800 947 898.

Yes, all trucks come with standard insurance with a standard liability made payable on pick-up of the vehicle. The standard damage liability is AU$ 5000. You can reduce your single & not at fault multi-vehicle liability to $1500 by paying an additional $33 per day (SILVER COVER), or to $550 by paying an additional $44 per day (GOLD COVER). Learn more about insurance and liability in our terms and conditions here.

You are not allowed to transport flammable, explosive or corrosive materials in our trucks.

Our vehicles have a gross vehicle mass (GVM) of 3.5 tonnes. This is the maximum permissible weight of one of our trucks when fully loaded, including the vehicle’s weight, all fluids, occupants, cargo, and any aftermarket accessories. One tonne is equivalent to 1,000 kilograms (kg). A tonne of furniture could be a large collection of heavy items or a few very bulky pieces. For example, a large dining table made of solid wood, several large sofas, or a combination of various furniture items could potentially weigh a tonne. With 3.5 tonnes you have plenty of weight you can load!

Yes, all of our trucks come with a tailgate lift to make loading heavy items easier.

Yes, you can hire our trucks for business or commercial use!

Yes, you can hire a truck for same-day deliveries.

We provide discounts for long-term rentals of 30 days or more.

We don’t provide drivers. However, you can drive one of our trucks on a standard car licence.

Yes, we can provide regular fleet hire. Contact us to discuss your needs: 1300 799 317.